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Co-located events

2025 Conference Programme

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Voice AI for total triage

26 Feb 2025
Business Services Hub
Voice AI for total triage

Join Daniel Park, founder of InTouchNow.ai, as he reveals how Voice AI is revolutionising total triage in GP practices. This session will dive into the transformative impact of AI-driven call handling, enabling efficient patient prioritisation and eliminating the 8am rush. 

 

Discover how Voice AI is specifically designed to support practices using total triage, streamlining processes from the initial patient call to final resolution. Learn how Voice AI seamlessly integrates into practice workflows to optimise patient access, reduce staff workload, and ensure every patient receives the care they need, when they need it.

 

  1. Reducing Patient Wait Times: How Voice AI can ensure calls are answered on the first ring, eliminating frustrating wait times for patients.
  2. Efficient Patient Triage: The ways AI systems can triage patients instantly, directing them to the right resources and reducing administrative workload.
  3. Hybrid AI-Human Model: The importance of combining AI efficiency with human empathy to handle complex or sensitive patient needs.
  4. Enhanced Patient Experience: Learn about the role of Conversational AI in creating a personalized, consistent patient experience that improves engagement and satisfaction.
  5. Operational Efficiency: Discover how automating routine inquiries and patient interactions frees up practice staff to focus on higher-value tasks.
Speakers
Daniel Park, Founder and Director - InTouchNow.ai
View all 2025 Conference Programme

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