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2025 Conference Programme

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AI-powered reception: transforming GP phone handling with EMMA

26 Feb 2025
Keynote and PCN Transformation Theatre
AI-powered reception: transforming GP phone handling with EMMA

Join us for an eye-opening session that redefines the GP reception experience. Discover how EMMA by QuantumLoopAi, a breakthrough AI telephony solution, eliminates not only the infamous 8am surge but the persistent call overload throughout the day. Learn how EMMA’s four-step process slashes phone-handling costs by up to 80%, reduces staff burnout, and boosts patient service by over 128%, delivering seamless, real-time call management and aligning with NHS digital-first goals.

  • Day-Long Impact: Understand how call chaos isn’t limited to the 8am rush—it persists throughout the day, draining staff and frustrating patients.
  • Cost Savings: Discover how EMMA can cut call-handling expenses by up to 80%, freeing vital budget for reinvestment in patient care.
  • Four-Step Efficiency: Learn EMMA’s process: instant call pickup, intelligent data capture, real-time record updates, and unlimited scalability.
  • Enhanced Patient Service: See how improved call management boosts patient access and satisfaction (up to a 128% increase) while meeting GP survey targets.
  • Staff Empowerment: Recognize that by handling routine calls, EMMA enables your team to focus on complex, empathetic patient interactions.
  • AI vs. Human Limitations: Compare the consistency of AI—no sick days, holidays, or late starts—to the inherent limitations of human reception.
  • NHS Alignment & Digital Inclusion: Understand how EMMA supports NHS digital-first priorities, enhances patient access, and offers multilingual support for inclusive care.
Speakers
Imran Khan, Commercial Director - QuantumLoopAi
View all 2025 Conference Programme

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